Report a Missed recycLA Collection

We’re sorry you didn't receive your service as scheduled! Our recycLA Service Providers work hard to stay on schedule, but occasionally a service is missed. 

If it's the end of the day and your bin or dumpster is still full, there are two quick and easy ways to get help:

• Report it Online: The fastest way to reach us is on MyLA311 at myla311.lacity.gov. It’s mobile-friendly and goes straight to our dispatch team.
• Give Us a Call: If you’d rather talk to a live person, our 24-hour Customer Care Center is ready to help at 1-800-773-2489.

To help our drivers find you quickly, please have the following details ready:

• Your Address: The exact location where the bin is sitting and the name of your building or business.
• The Bin Color: Tell us if it’s your black (trash), blue (recycling), green (organics), or brown (manure) container.
• Service Type: Let us know if it was your regularly scheduled collection or a special request (like a bulky item pickup) that was missed.

• Wait until 6:00 PM: Sometimes the crews run a little behind schedule. Please wait until the evening of your service before reporting a missed collection.
• Placement Matters: Ensure your bins/dumpsters are visible and placed where they should be on your collection day, away from parked vehicles.